Privacy Policy

Overview

Cleaners Portal helps hotels and housekeeping teams manage staff shifts, room assignments, room activity, and related operational workflows. This Privacy Policy explains what information we collect, how we use it, and the choices available to users of our web and mobile applications.

Information We Collect

We may collect account details such as name, email address, phone number, profile image, role, company or hotel information, login details, shift activity, assigned rooms, notes, and room status updates. We also collect technical information needed to keep the service secure, such as device identifiers, access tokens, IP address, browser or app version, and usage logs.

How We Use Information

We use information to create and manage accounts, authenticate users, show assigned work, track housekeeping activity, provide notifications, support managers and staff, improve service reliability, prevent misuse, and comply with legal or business obligations.

Sharing Information

We do not sell personal information. We may share information with the hotel, company, or account owner that manages the user account, with service providers that help us operate the application, or when required by law, security needs, or business transfer requirements.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect user information. No internet-based service can be guaranteed to be fully secure, so users should keep account credentials private and report suspicious activity promptly.

Data Retention and Deletion

We retain information as long as needed to provide the service, maintain business records, resolve disputes, and meet legal obligations. Staff users may request account deletion through the application. When an account is deleted, active access tokens are revoked and account data is removed or retained only where legally or operationally required.

Children's Privacy

Cleaners Portal is intended for business and workplace use. It is not intended for children under 13, and we do not knowingly collect personal information from children.

Contact

For privacy questions or deletion requests, contact the Cleaners Portal support team through the administrator or company that provided your account.